Frequently Asked Questions

General FAQs

  • Where is the Rollsiders warehouse located for order pickups? The warehouse is located in Riyadh, Al-Rimal district. Please contact us to schedule an appointment before visiting for pickup. Location Map
  • What is RedBox? RedBox is a shipping service that uses smart lockers for order delivery. You can collect your order from one of the many lockers spread across Saudi Arabia at your convenience, without needing to coordinate with a delivery driver.
  • Is there a warranty on the skates? Yes, we provide a one-year warranty on the skate frame and a one-month warranty on consumable parts.
  • Do skate sizes differ from regular shoe sizes? Generally, there is no difference. However, to ensure the perfect fit, we recommend checking our:
    • Size Guide Video:
      • The video explains 3 ways to find your size: measuring your foot with a paper and ruler [], checking the size of your most comfortable sports shoe [], or trying on a shoe in-store to find your CM/MM measurement [].
    • Size Chart: View Chart
    • "How to Find Your Size" Page: Read more
  • What is your Exchange and Return policy? Yes, we offer exchanges and returns. You can review the full policy details here: Exchange & Return Policy
  • Do you offer skating lessons? Yes! We offer private training sessions with professional, world-award-winning coaches. If you are a beginner, we highly recommend booking a session to start your journey safely. Book a Training Session
  • Are there skating championships in Saudi Arabia? Yes, there are official skating championships held in the Kingdom, organized by the Saudi Federation for Adventure Sports.